the small print​

Terms and Conditions

By using our site www.julietwist.uk and/or investing in the services or resources provided by Julie Twist, you are deemed to have accepted our Terms and Conditions.

Changes To Terms and Conditions


Julie Twist www.julietwist.uk reserves the right to update and change Terms and Conditions on our site, as we may deem necessary from time to time or as may be required by law.

Any changes to our Terms and Conditions will be posted on our website www.julietwist.uk.

WORKSHOPS

The following terms and conditions apply to all companies and or persons or other entities (“you”) that are attending any workshop (“Workshop”) organised by Julie Twist (“we” or “us”)

Please ensure you have read and understand the following:

1. ACCEPTANCE OF TERMS AND CONDITIONS 

By completing the registration form for a particular workshop, you are agreeing to the terms and conditions set out below (“Terms”) and they will be incorporated into the contract between us (“Contract”). The Contract is formed when we send you a booking confirmation. 

2. PAYMENT 

The fee for attending the Workshop (“Registration Fee”) will be as stated on the registration form from for the relevant Workshop from time to time. Prices are exclusive of VAT except where expressly stated otherwise. All payments for the Registration Fee must be made in full at the time of completing the registration form and in any event prior to the date of the Workshop. If full payment is not received within 4 days of your registration, your registration will be cancelled and the payment of any refund will be at our complete discretion. Payment will be made via our merchant account provider and you consent to us passing your necessary details to the merchant account provider and to them processing necessary information about you. We reserve the right to run price promotions as we think fit. 

3. REFUNDS

All tickets for the Workshop shall be non-refundable except as set out in paragraphs 4 and 5 below.  However, if you are unable to attend the Workshop for any reason you may email us at hello@julietwist.uk to provide us with the name of a substitute to attend the Workshop on your behalf and on receipt of this email we shall make such substitution and allow the substitute access to the Workshop. We may at our discretion charge an administration fee of up to £50 for making such substitution.

4. CANCELLATION 

If you are purchasing as a consumer, that is you are purchasing for purposes wholly or mainly outside of a trade, profession, craft or business, the following applies:

As this workshop falls under the category of services related to leisure activities and there is a specific date or period of performance, the cooling off period does not apply and as such you may not cancel the contract and we shall not be obliged to provide any refunds.

There may be circumstances in which we need to cancel the Workshop. In such circumstances, we will provide you with a full refund of the amount of the Registration Fee that you have paid to us and we will make very effort to provide you with such refund within 60 days of the date of cancellation. 

5. POSTPONEMENT OR CHANGE TO VENUE

There may be circumstances in which we need to postpone the Workshop or change the venue at which the Workshop is to be held and if we do, we shall advise you of this as soon as we possibly can. If the postponement is for more than 6 months after the publicised date of the Workshop or the replacement venue is more than 50 miles away from the publicised venue, you may cancel your ticket by emailing us at hello@julietwist.uk and we shall provide you with a full refund. 

6. LIABILITY AND DISCLAIMER

Our sole liability in relation to any cancellation, postponement or change of venue shall be limited to the price paid by you for such Workshop and we shall not be liable under any circumstances for any consequential losses. 

7. YOUR OBLIGATIONS

If you act in any way which in my opinion is likely to cause any harm or nuisance to any person at the Workshop, you will be required to leave the Workshop and we shall not be liable to refund your Registration Fee or any other payment. 

You must comply at all times with the health and safety policy of the venue. You must comply with all requests from us or the venue with regard to health and safety and failure to do so will result in you being asked to leave the workshop (in which case no refund will be provided). You may not bring any equipment or items of a hazardous or dangerous nature to the Workshop. 

You shall not cause any damage to any part of the venue (including outside areas, and all inside walls, flooring, fixtures and fittings). You are solely liable for any damage caused by you, your employees, contractors, sub-contractors and agents to any such area of the venue and shall fully reimburse us in relation to any damage so caused.

You must keep your personal belongings with you at all times and we accept no liability for any damage to, loss of or theft of any of your belongings or other items brought to the Workshop by you.

8. PROMOTIONAL MATERIALS AND MATERIALS AT THE WORKSHOP

You agree that we may include your details in any promotional materials relating to the Workshop and/or any materials used at the Workshop. We shall not be liable for errors or omissions contained in such information any promotional materials or other materials used at the Workshop (including names and other contact details of participants who have consented to be named in such materials). 

Unless otherwise stated, the copyright for [any such promotional materials and] any materials used at the Workshop (including course notes, slides, brochures, articles and case studies) belongs to us and may not be reproduced in any medium without my prior written consent. 

You may use such materials for your own business or individual purposes only and may not share, disclose, reproduce, publish or deal with such materials in any way, including for any commercial use. 

We reserve the right to change the published programme including the publicised speakers or materials as we think fit. 

9. PHOTOGRAPHY AND FILMING

We may wish to photograph or film the Workshop and reserve the right to do so for the purposes of promoting future workshops or otherwise. If you do not wish to be photographed or filmed, please make this known to us before the start of the Workshop and we may require that you sit in a separate section of the room. You consent to us or any other person attending the Workshop photographing or filming you and any persons attending the Workshop with you. You may take photographs (but not film) of the Workshop by requesting permission from us on the day of the workshop.  

10. DATA PROTECTION

We will communicate with you using the contact details provided on the Registration Form for the purposes of the Workshop. We will use and process your personal data in accordance with our Privacy Notice that you can view here. You agree that we may send your personal data outside of the European Economic Area. We shall be entitled to pass on all of your contact details to the workshop contractors and to third parties who provide goods and services that may be of interest to you. You should notify us in writing by emailing us at hello@julietwist.uk if you do not wish your personal contact details to be used in any of the ways listed above. 

11. TICKETS

We shall not send you tickets for the workshop. We will have your name on the attendee list and if you have paid the Registration Fee you shall be provided with access to the Workshop. 

12. TRAVEL, ACCOMMODATION AND REFRESHMENTS

You shall be responsible for making and paying for your own travel and accommodation arrangements to and from the Workshop. If you are late at the workshop or prevented from attending the Workshop due to travel delays or any other circumstances, we shall not be obliged to provide you with a refund or to wait to start the Workshop until you arrive. Refreshments shall be provided as set out on our website.

13. DISABILITY, MEDICAL CONDITIONS AND DIETARY REQUIREMENTS

If you have any disability or medical condition that requires us to make special arrangements for you or any special dietary requirements, please email us at hello@julietwist.uk as soon as possible and in any workshop at least 2 weeks prior to the date of the Workshop. Please refer to our Medical Disclaimer.

14. LIMITATIONS OF LIABILITY 

Whilst every reasonable precaution is taken by me to ensure security and safety at the workshop, we shall not in any way be liable for any loss or damage suffered by you whatsoever in relation to the Workshop, save that nothing in these Terms shall be deemed to limit the liability of any person for death or personal injury caused by our negligence.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by my negligence, any fraudulent misrepresentation or any other liability for which it is unlawful to exclude or limit liability. 

Our total liability for any matter arising out of the Contract shall in all circumstances be limited to the price paid by you for the Workshop and we shall not in any circumstances be liable to you for any consequential loss whatsoever. 

15. GOVERNING LAW

These Terms shall be governed by English Law and you hereby submit to the exclusive jurisdiction of the English Courts.

Medical Disclaimer

Any information or guidance we provide on our website www.julietwist.uk is or at our Workshops is not a substitute for the consultation, diagnosis, and/or medical treatment of your doctor or healthcare provider.

If you have any specific questions or concerns about any medical matter, you should consult your doctor or healthcare provider as soon as possible.

If you think you may be suffering from any medical condition, you should seek immediate medical attention from your healthcare provider.

You must not rely on any information or guidance we provide you with as an alternative to medical advice from your doctor or healthcare provider and we expressly disclaim all responsibility, and shall have no liability, for any damages, loss, injury, or liability whatsoever suffered by you or any third party as a result of your reliance on any information or guidance we provide you with.

Do not delay seeking medical advice, disregard medical advice or discontinue medical treatment because of information or guidance we provide you with.

Nothing in this disclaimer will limit or exclude any liability that may not be limited or excluded by applicable law.

THE REAL YOU… WITH A TWIST SOLO EXPERIENCE

We will send you an agreement/contract for The Real You… With A Twist Solo Experience. Your acceptance and signature of the Agreement confirms our working alliance.

THE REAL YOU… WITH A TWIST COLLECTIVE EXPERIENCE

We will send you an agreement/contract for The Real You… With A Twist Collective Experience. Your acceptance and signature of the Agreement confirms our working alliance.

THE REAL YOU LOUNGE Membership

We will send you an agreement/contract for The Real You Lounge membership. Your acceptance and signature of the Agreement confirms the membership terms.

THE REAL YOU Lounge Membership COMMUNITY forum

These terms (Terms) set out the terms for use of The Real You Lounge Membership Community (Forum), which apply to all users of the Forum. Any submission of material by you to the Forum means that you accept, and agree to abide by, all the terms and conditions of these Terms.

The Terms supplement the following:

MODERATION

The Forum is fully moderated. Every contribution submitted to the Forum (Contribution) will be checked by us or our moderators for compliance with our content standards (Content Standards) before or as soon as reasonably practicable after it is published.

Although the Forum is fully moderated, we are under no obligation to you or any other person to oversee, monitor or moderate the Forum or any other service we provide on the site and we may stop moderating the Forum at any time.

We reserve the right to remove, or to disable access to, any Contribution which we deem to be potentially defamatory of any person or which we deem unlawful or in violation of any third-party rights.

We expressly exclude my liability for any loss or damage arising from the use of the Forum by any person in contravention of these Terms.

CONTENT STANDARDS

These Content Standards apply to each part of a Contribution as well as to its whole. The Content Standards must be complied with in spirit as well as to the letter. We, or our moderators, will determine, in our discretion, whether a Contribution breaches the Content Standards.

A Contribution must:

  • Be accurate (where it states facts).
  • Be accurate (where it states facts).
  • Be genuinely held (where it states opinions).
  • Comply with the law applicable in England and Wales and in any country from which it is posted.
  • Be relevant.

A Contribution must not:

  • Be defamatory of any person.
  • Be obscene, offensive, hateful or inflammatory.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Disclose the name, address, telephone, mobile or fax number, e-mail address or any other personal data in respect of any individual.
  • Infringe any copyright, database right or trade mark of any other person.
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Be in contempt of court.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Impersonate any person or misrepresent your identity or affiliation with any person.
  • Give the impression that the Contribution emanates from us if this is not the case.
  • Advocate, promote, incite any third party to commit, or assist any unlawful or criminal act.
  • Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
  • Contain any advertising or promote any services or web links to other sites.
COPYRIGHT

By submitting a Contribution to the Forum, you agree to grant us a non-exclusive licence to use that Contribution. Although you will still own the copyright in your Contribution, we will have the right to freely use, edit, alter, reproduce, publish and/or distribute the material contained in your Contribution. This licence will be free of charge, perpetual and capable of sub-licence. We may exercise all copyright and publicity rights in the material contained in your Contribution in all jurisdictions, to their full extent and for the full period for which any such rights exist in that material.

Please also note that, in accordance with the Content Standards, you must ensure that your Contribution does not infringe any copyright, database right or trade mark of any other person. By submitting your Contribution to the Forum, you are warranting that you have the right to grant me the non-exclusive copyright licence described above.

If you are not in a position to grant such a licence to us, please do not submit the Contribution to the Forum.

BREACH OF THESE TERMS

When we or our moderators consider that a breach of the Content Standards has occurred, we may at our discretion take such action as we deem appropriate. Failure to comply with these Terms constitutes a material breach of the terms of use on which you are permitted to use the Forum, and may result in us taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use the Forum.
  • Immediate, temporary or permanent removal of any Contribution already posted on the Forum.
  • Issue a warning to you.
  • Instigate legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Take further legal action against you.
  • Disclose such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

We exclude our liability for all action we may take in response to breaches of these Terms. The actions described above are not limited, and we may take any other action we reasonably deem appropriate.

CHANGES TO THESE TERMS

We may revise these Terms at any time. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you.

bEYOND THE BUSINESS CARD MEMBERSHIP

We will send you an agreement/contract for Beyond The Business Card membership. Your acceptance and signature of the Agreement confirms the membership terms.

Privacy Policy

Please read this Privacy Policy carefully, before using our site and before submitting personal information via our contact forms, application forms, opting in to receive communications from us or prior to making any purchases.

Introduction

This Privacy Policy provides you with details of how we collect and process your personal data through your use of our site www.julietwist.uk. By providing us with your data, you warrant to us that you are over 18 years of age.

Julie Twist is the Data Controller and responsible for your personal data (referred to as “we”, “us” or “our” in this Privacy Policy).If you have any questions about this Privacy Policy, please contact the Data Protection Officer using the details set out below.

Contact Details

Our details are: Full name of legal entity: Julie Twist trading as Julie Twist.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by contacting us in writing via this link.

What data do we collect about you, for what purpose and on what grounds we process it

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy. 

Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.  Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Sensitive Data we do not collect any Sensitive Data about you when you visit our website. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please contact us in writing via this link. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

How we collect your personal data

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site, telephoning or texting us, writing to us by email or post or through any other means such as the registration of a program, event, workshop or membership, as a registered user), downloading any of our resources and/or by you providing information such as your:

  • First and Last Name.
  • Telephone number.
  • Home address.
  • Email address.
  • IP address.
  • Your reason for contacting us.
  • Personal details you choose to disclose.
  • Payment details when you make payments directly to our bank, or through this website.

We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our  Cookie Policy for more details about this. 

We may receive data from third parties such as analytics providers such as Google based outside the UK and/or the EU, advertising networks such as Facebook based outside the UK and/or the EU, such as search information providers such as Google based outside the UK and/or the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

We may also receive data from publicly availably sources such as Companies House and the Electoral Register based inside or outside the UK and/or the EU.

Marketing Communications

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business) when you have:

Made a purchase from us, download one of our resources or requested further information from us regarding our goods or services.

Submitted your details and agreed to receive emails including updates and resources such as articles, tips, information relating to the services we provide, very occasional promotions and third party recommendations.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

Disclosures Of Your Personal Data

We may have to share your personal data with the parties set out below:

  • Hosting, operation and back up of our site.
  • Service providers who provide IT and system administration and maintenance services.
  • Professional advisers including lawyers, bankers, auditors, accountants and insurers.
  • Government bodies that require us to report processing activities.
  • Safeguarding of children and/or adults. 
  • When compelled to give evidence by a court of law. 
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.
  • We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions. 
    International Transfers

    Where you are within the United Kingdom:

    We are subject to the provisions of the UK General Data Protection

    Regulations that protect your personal data. Where we transfer your data to third parties outside of the UK, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

    We may transfer your personal data to countries that the relevant regulatory authorities in the United Kingdom have approved as providing an adequate level of protection for personal data by; or
    If we use US-based providers that are part of a UK regulator approved privacy framework, we may transfer data to them, as they have equivalent safeguards in place.

    Where we use certain service providers who are established outside of the UK

    We may use specific contracts or codes of conduct or certification mechanisms approved by the United Kingdom regulators which give personal data the same protection it has in the UK.
    If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. 

    Where you are within the EEA:

    We are subject to the provisions of the EU General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

    We may transfer your personal data to countries that the European Commission has approved as providing an adequate level of protection for personal data by; or

    If we use US-based providers that are part of an EU approved privacy framework, we may transfer data to them, as they have equivalent safeguards in place; or

    Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by EU regulators which give personal data the same protection it has in the EEA.

    If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

    Data Security

    We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees, partners or appointed trustees who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.
    We have procedures in place to deal with any suspected personal data breach and will notify any applicable regulator of a breach if we are legally required to.

    Data Retention 

    We will only retain your personal data, including notes, for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

    For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

    In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

    Your Legal Rights 

    Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

    If you are within the UK, you can see more about these rights at https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/.

    If you wish to exercise any of the rights set out above, please contact us in writing via this link..

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    When responding to a request to access your personal data, we are only required to carry out searches that are reasonable and proportionate in the circumstances (as now expressly recognised in the Data (Use and Access) Act 2025). This means we will take into account factors such as the nature of the information sought, the context in which it is held, any difficulty involved in locating it and the potential benefit to you of receiving it.

    We try to respond to all legitimate requests within one month of receiving the request (or, where applicable, of receiving the identity verification information or clarification we have asked for – the response period is paused, or “stopped”, while we wait for that information, in line with the Data (Use and Access) Act 2025).

    Occasionally it may take us longer than one month if your request is particularly complex or you have made a number of requests, in which case we may extend the response period by up to a further two months. We will notify you within one month of receiving your request if an extension is needed and explain why.

    hOW TO COMPLAIN

    If you have a complaint about how we handle your personal data, we ask that you contact us first so that we can try to resolve it for you.

    You can submit a data protection complaint to us by:

    • contacting us via this link..
    • or writing to us at Portland House, Belmont Business Park, Belmont, Durham. DH1 1TW

    We will acknowledge your complaint within 30 days of receiving it. We will investigate your complaint without undue delay, keep you informed of our progress, and communicate the outcome to you clearly with sufficient detail for you to understand how we reached our conclusion.

    If you are within the UK and are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues www.ico.org.uk.

    Third-Party Links

    This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

    Cookies

    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please refer to our Cookie Policy.

    Amendments

    Please check this page regularly, as we may revise this Privacy Policy at any time.

    Cookie Policy

    What’s a cookie?

    A “cookie” is a piece of information that is stored on your computer’s hard drive if you agree to this and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

    Cookies are used by nearly all websites and do not harm your system.

    We are required to obtain your consent for all non-essential cookies used on our website. You can block cookies (including essential cookies) at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block essential cookies you may not be able to access all or parts of our site.

    How do we use cookies?

    We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and/or services in response to what you might need or want.

    Cookies are either:

    Session cookies

    These are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer;

    or

    Persistent cookies

    A persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. Persistent cookies are used for Google Analytics.

    Cookies can also be categorised as follows:

    Strictly Necessary Cookies

    These cookies are essential to enable you to use the website effectively, such as when buying a product and/or service. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

    Performance Cookies

    These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

    Functionality Cookies

    These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.

    Targeting Cookies

    These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

    First And Third Party Cookies

    First party cookies are cookies set by our website. Third party cookies are cookies on our website that are set by a website other than our website, such as where we have adverts on our website or use Facebook pixels so that we can show you relevant content from us when you are on Facebook.

    Any third party cookies we use on our website are set out in the table below.

    You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

    Cookie Title/NamePurpose
    cookielawinfo-checkbox-analyticsThis cookie is essential for our site and is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category “Analytics”
    cookielawinfo-checkbox-functionalThis cookie is essential for our site and is set by GDPR cookie consent to record the user consent for the cookies in the category “Functional”
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    Your Cookie Preferences

    You can alter your cookie preferences each time you visit our site by clicking the Cooke settings link in the box located at the bottom right hand side of the page.  Aside from Necessary/Essential cookies you can use the toggle to either enable or disable cookies.

    Please refresh your page to ensure that the new settings have taken effect.

    You can also control your cookie settings through your web browser.

    You can opt out of being tracked by Google Analytics across all websites, by going to http://tools.google.com/dlpage/gaoptout

    If you have any questions about the cookies that we use, feel free to contact us in writing via this link.

    TERMS OF WEBSITE USE

    About Us

    Our site www.julietwist.uk is operated by Julie Twist (“we” or “us”). Our address is: Portland House, Belmont Business Park, Belmont, Durham. DH1 1TW

    Our Site

    We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice.

    We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.

    You must treat as confidential any user identification code, password or other security feature in relation to our site.

    If, in our opinion, you are not complying with these terms of use, we have the right to disable any such code, password or feature at any time.

    You must comply with the provisions of our Acceptable Use Policy when using our site.

    It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.

    Variations

    We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site.

    Intellectual Property Rights

    We are the owner or the licensee of all intellectual property rights in our site and the material published on it.

    Those works are protected by copyright laws and treaties around the world.

    All such rights are reserved.

    You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors.

    You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.

    If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.

    Reliance On Information And Links

    The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials.

    It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

    Information About You And Your Visits To Our Site

    We process information about you in accordance with our Privacy Policy.

    By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

    Linking To Our Site

    You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.

    The website from which you are linking must comply in all respects with our Acceptable Use Policy and must be owned by you.

    You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

    Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

    If you wish to make any use of material on our site other than that set out above, please address your request to Julie Twist in writing online.

    Uploading Material To Our Site

    When you upload material to our site, or make contact with other users of our site, you must comply with our Acceptable Use Policy.

    If you upload material in breach of our Acceptable Use Policy and we suffer loss as a result, you will reimburse us for such loss.

    Any material you upload to our site will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose it to third parties.

    If any third party claims that any material posted or uploaded by you to our site violates their intellectual property rights, or their right to privacy, we have the right to disclose your identity to them.

    We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

    We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.

    Viruses, Hacking And Other Offences

    You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful.

    You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

    You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

    By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.

    Our Liability

    The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy.

    To the extent permitted by law, we hereby expressly exclude:

    All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

    Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:

    • loss of income or revenue;
    • loss of business;
    • loss of profits or contracts;
    • loss of anticipated savings;
    • loss of data;
    • loss of goodwill;
    • wasted management or office time; and
    • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

    This does not affect any liability which cannot be excluded or limited under applicable law.

    Jurisdiction And Applicable Law

    The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

    These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

    Acceptable Use Policy

    This is the Acceptable Use Policy, which, together with our Terms Of Website Use, sets out the terms under which we Julie Twist, allow you to use our site www.julietwist.uk (“site”) whether  you are a visitor or a registered user.

    All enquiries should be directed to us in writing via this link.
    Please read the terms of this policy carefully, as by using our site you indicate that you agree to comply with and be bound by them. 

    Prohibited Uses Of Our Site

    Whether you are a visitor or registered user, you must comply with our Terms Of Website Use, and use our site for lawful purposes only.
    In particular, you must not use our site for the uses listed (without limitation) below:-

    • any fraudulent activity;
    • any activity which breaches any applicable law or regulation, whether national or international;
    • any activity which may cause or result in harm to a child under 18 years of age;
    • sending unsolicited advertising or other content (spam), or entering into any arrangement for such material to be sent;
    • reproducing, selling or otherwise handling our site or its contents in breach of our terms of website use;
    • knowingly introducing to our site, or transmit or attempt to transmit to any other site, computer or network, viruses, trojans, worms, logic bombs or other material, code or programme which is malicious or technologically harmful;
    • attempting to gain unauthorised access to our site, our software, our server, or any server, computer or database connected to our site; or
    • attacking our site via a denial-of-service attack or a distributed denial-of service attack.
    Contributing And Interacting

    Our site may offer users the facilities to upload or contribute content or other material, or to interact with other users.

    When making use of these facilities, it is your responsibility to ensure that any contribution or interaction is, as far as you are aware, factually correct, represents your honest opinion, and does not breach any applicable law or regulation.

    In addition, any contribution or interaction must not include any material which (without limitation):-

    • is defamatory, obscene, offensive, hateful or inflammatory;
    • is, or refers to material which is, sexually explicit;
    • promotes violence, illegal activity or any form of discrimination;
    • infringes any other person’s copyright, database right or trade mark;
    • threatens, harasses, upsets, embarrasses, alarms or annoys any other person, or is likely to do so;
    • advocates, promotes or assists any illegal activity;
    • is likely to deceive any person or is made in breach of a legal duty owed to a third party (such as a duty of confidence);
    • invades another’s privacy or cause inconvenience or anxiety to any person;
    • is used to impersonate any person, or to misrepresent your identity or affiliation with any person; or
    • gives the impression that the material emanates from us, if this is not the case.
    Moderation

    If we at any time use our site to provide users with any interactive service, the following moderation provisions will apply:-

    • we will notify users if moderation is in place, and, if so, whether the moderation is provided by a person or is automated;
    • if moderation is in place, we will give you a means to contact the moderator;
    • although we will do our best to assess any risks which such interactive service may pose, we will be under no obligation to moderate it, and we expressly exclude any liability for any loss or damage to any person caused by use of it; and
    • children should at all times be supervised when using the interactive services on our site, whether such services are moderated or not.
    Breaches Of This Policy

    Any breach of this acceptable use policy will be dealt with in the same way as breach of our Terms Of Website Use, and we reserve the right to take any other action we reasonably deem appropriate, including restricting your use of our site and/or taking legal action against you.
    We are not liable for any loss or damage caused by any breach of this Acceptable Use Policy.

    Amendments

    Please check this page regularly, as we may revise this acceptable use policy at any time. We may also change or update our Acceptable Use Policy at any time by means of notices published anywhere on our site.

    Copyright Notice For Use Of Website

    Copyright © 2011 – 2026 Julie Twist

    We are the owner of all intellectual property rights in our website www.julietwist.uk and in the material published on it.

    These works are protected by copyright laws and treaties around the world.

    We grant to you a worldwide, non-exclusive, royalty-free, revocable licence to view this website and the material on this website on a computer or mobile device via a web browser, to copy and store this website and the material on this website in your web browser cache memory and to print pages from this website for your own personal and non-commercial use.

    You may not reproduce in any format (including on another website) any part of our website (including content, images, designs, look and feel) without our prior written consent.

    Other than the above, we do not grant you any other rights in relation to this website or the material on this website and all other rights are reserved.

    For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without our prior written permission.

    If you print off, reproduce, copy or download any part of our site in breach of this notice, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

    We take the protection of our copyright very seriously. If we discover that you have breached the terms of the above licence, we may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you using our materials.

    You could also be ordered to pay our legal costs.